Richmond and Intergraph Awarded

The IJIS Institute recognised Richmond and Intergraph for the success and innovation of the two-year pilot External Alarm Interface Exchange project, a project funded by the Department of Justice, Bureau of Justice Assistance, using Intergraph public safety incident management software and reporting solutions and interoperability application for CAD information exchange with other software applications. Automating alerts has eliminated more than 6,750 telephone calls from residential and commercial security companies, resulting in more efficient utilisation of 9-1-1 call-taker resources in the PSAP.

The program's success has made it an ANSI standard now recognised by the Association of Public-Safety Communications Officials-International (APCO) and the Central Station Alarm Association (CSAA). Each year across the United States, 9-1-1 call-takers manage more than 32 million incoming calls for assistance from alarm monitoring companies. This new standard dramatically reduces the number of calls that require manual processing, allowing call-takers to focus their time and energies on life-threatening emergencies.

The IJIS Institute serves as the voice of the industry by uniting the private and public sectors to improve mission-critical information sharing for those who protect and serve our communities.