Incident Management Solution

Dispatchers, first responders and security personnel will benefit from greater and more streamlined access to real-time incident data through Intergraph's Incident Management solution version 9.1, an integrated software suite that meets the complex and uniquely inherent demands of incident response. Based on the award-winning interoperability platform, the solution combines the industry's leading computer-aided dispatch (CAD), mobile dispatch, communications and fire interfaces. Incident Management 9.1 supports industry standard information exchanges, such as the National Information Exchange Model (NIEM), to promote interoperability to enable multi-agency and multi-jurisdictional cooperation.

Intergraph Incident Management solution version 9.1 includes new features to simplify system use for the fastest and most appropriate response to emergencies. Enhancements include, but are not limited to:
• integrated mobile desktop workflows that save time and increase efficiency for officers who perform reporting and other desktop tasks in the field;
• enhanced recommend unit and station personnel support to ensure the most appropriate response based on existing requirements, rules and resource availability;
• fire workflow enhancements to support the unique requirements of fire agencies and improve communication between the CAD system and the fire records system;
• a priority special situation alert that clearly escalates specific situations to ensure proper attention;
• a single log-in and workflow consistency across applications; and
• improved alert mechanism and keyword highlighting to differentiate between critical and less urgent alert information.

"Intergraph public safety and security software is the most advanced in the market today, and governments and businesses around the world rely on these technologies to integrate and analyse large volumes of data to create, display and distribute actionable information," said John K. Graham, president, Intergraph Security, Government & Infrastructure. "The usability and platform enhancements to Intergraph's Incident Management solution empower public safety and security agencies to maximize resources and facilitate the delivery of actionable information to ensure the fastest, most appropriate response to save lives and protect property."

Incident Management version 9.1 also supports Citrix XenApp for client virtualization and VMWare's VSphere ESX for server virtualization, which can save money by reducing hardware and system administrative costs. Additionally, the updated version embraces industry standard platforms such as Oracle Database 11g, SQL Server 2008, Microsoft Internet Explorer® and Microsoft Windows® Server 2008.

Intergraph's Incident Management solution version 9.1, as well as the full suite of Intergraph public safety and security software, is on display in Booth #1231 at the APCO International Annual Conference in Houston, TX, until 4 August 2010.