Citizens Report Motorway Defects

"Using this app, iPhones provide much more detailed information than a standard telephone call or email. Buckinghamshire residents who have these smartphones are our eyes on the street. They help us to review the nature of the problem and see its location. We would normally have to visit the scene to get this level of intelligence before deciding on a course of action," says Marc Evans, ICT Systems Manager.

Transport for Buckinghamshire is a partnership between Buckinghamshire County Council and highway infrastructure services provider Ringway Jacobs. The app augments the TfB award winning online Service Information Centre, a special website that incorporates live data feeds from Masternaut's real-time vehicle tracking and mobile service management software.

The app also allows residents to monitor whether TfB has responded to their fault reports. In addition, they can see gritting and gulley teams in action as they work to keep the roads open and safe. The app is integrated with the website's Twitter feed so that residents are alerted to road closures or any other matter that may affect their travelling.

"We are proud to be a transparent organisation that is dedicated to serving Buckinghamshire stakeholders. The enhanced web-based service enables them to hold us accountable and it is an important aid to enabling localism, with the public having a clearer view of our operations throughout the county," concludes Marc Evans.